1. Scope
This policy applies to MNRyan appointments and workshops booked through the website or another MNRyan-approved booking method. A proposal, signed client agreement, or checkout page may contain additional terms for a particular engagement. Mandatory consumer rights apply regardless of this policy.
2. Cancelling an appointment or workshop place
You may cancel a booking until one (1) hour before the exact scheduled start time. Use the cancellation controls or link in your booking confirmation when available. If those controls are unavailable, email Mary@mnryan.com as soon as possible and include your name, booking reference, and scheduled date and time. Do not include payment-card details. A cancellation request is subject to confirmation; retain any confirmation message for your records.
Requests received less than one hour before the start time are late cancellations under this general policy. The current policy does not specify an automatic late-cancellation fee. Any fee or forfeiture must be clearly disclosed and accepted before a paid booking is completed and must comply with applicable law.
3. Rescheduling
You may request a different time by using the booking controls where available or contacting us by email. Rescheduling depends on availability and is not guaranteed until confirmed. If a new booking is created, check the confirmation carefully for the new date, time zone, service, and applicable terms.
4. Late arrival and no-shows
Please join online sessions or arrive at the stated location on time. If you expect to be late, contact us promptly. The current policy does not establish a separate no-show fee or guarantee that a late arrival can be accommodated. If you do not attend and have not cancelled, contact us to discuss the circumstances. Any future no-show charge or loss of fee must be disclosed clearly before booking and applied consistently with applicable law.
5. If MNRyan cancels or changes a session
If MNRyan must cancel or materially reschedule a confirmed appointment or workshop, we will make reasonable efforts to notify registered participants using the contact information provided and explain available options. Depending on the circumstances and the terms shown at booking, options may include rescheduling or a refund of amounts paid for the cancelled service. Any non-waivable legal rights remain unaffected. Workshop participants should keep their registration confirmation and contact us if a notification has not arrived.
6. Digital products and downloads
For digital products, contact us promptly if a download link fails, a file is corrupted, or the delivered item materially differs from its description. Because digital materials can be accessed or copied immediately, we generally do not accept change-of-mind returns after a download or access has been provided, except where required by law or where the product is defective, inaccessible, or materially misdescribed. Before access or delivery, you may request cancellation; any refund will be assessed under the purchase terms and applicable law. If a purchased file is missing, corrupted, or inaccessible, email Mary@mnryan.com with your order reference and a description of the problem so we can investigate and provide an appropriate remedy.
7. Physical products, shipping, and returns
For eligible physical products, you may request a return within 30 calendar days after delivery. To qualify, an item must be unused, in its original condition, and returned with its original packaging and included components. Contact Mary@mnryan.com before sending anything back so we can provide return instructions; unauthorized or collect-on-delivery returns may be refused. Unless the item arrived damaged, defective, incorrect, or applicable law requires otherwise, the customer is responsible for return shipping. We recommend using a trackable shipping method; MNRyan is not responsible for a return lost in transit when the customer cannot provide proof of shipment. Items that are personalized, perishable, hygienic/sealed goods once unsealed, or otherwise legally exempt may not be returnable unless faulty or misdescribed. This policy does not restrict non-waivable consumer rights.
8. Refund decisions and timing
Once an eligible return is received and inspected, we will notify you whether the refund is approved. Approved refunds are generally issued to the original payment method within 10 business days after approval; your bank or payment provider may take additional time to post the credit. Original shipping charges are not refunded for a change-of-mind return unless required by law. If an item is damaged, defective, or incorrect, contact us promptly with the order reference and photos where practical so we can assess an appropriate replacement, repair, or refund.
9. How refunds or changes are requested
Email Mary@mnryan.com with the subject “Booking or Order Request.” Include your name, booking or order reference, relevant date, and what you are requesting. Do not send full card numbers or account credentials. We may ask for reasonable additional information to locate the transaction. Where a refund is approved, its timing may depend on the payment provider and the original payment method.
9. Mandatory rights and policy changes
This policy does not limit rights that cannot be excluded by applicable law. If a policy term conflicts with a mandatory legal requirement, the legal requirement applies. We may update this page as booking, payment, and fulfilment arrangements are finalized; the applicable terms will be those properly presented for the relevant booking or order, subject to law.
Contact
MNRYAN LLC
Email: Mary@mnryan.com
Effective date
October 17, 2026